Returns & Exchanges

If something isn’t right with your purchase, please contact The Rise Is Hers, LLC at LaMonica@theriseishers.com so we can help.

In-stock products

You may request a return of an eligible in-stock product within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition, with original tags and packaging.

For change-of-mind or preference returns, you are responsible for return shipping. Original shipping charges are nonrefundable for these returns.

Damaged, defective, incorrect, or not-as-described products are handled under the separate section below.

Made-to-order products

Our made-to-order products are printed, embroidered, or otherwise produced after your order is placed. We do not accept returns or exchanges of these products because of a change of mind or an incorrectly selected size or color. Please review the product details and size chart before ordering.

Damaged, defective, incorrect, or not-as-described made-to-order products are handled under the separate section below.

Starting an in-stock return

Email LaMonica@theriseishers.com within 30 days of delivery with your order number and the item you would like to return.

Securely package eligible items and include your name and order number inside the package. We recommend using tracked shipping and retaining your shipping receipt.

Return address:
The Rise Is Hers, LLC
P.O. Box 341
Bothell, WA 98041

Please send returns to this P.O. box using USPS unless we provide different carrier instructions. Please do not send returns to a manufacturer or fulfillment partner.

Damaged, defective, incorrect, or not-as-described products

Please contact LaMonica@theriseishers.com promptly with your order number, a description of the problem, and photos showing the issue, where possible.

Once the issue is confirmed, we will arrange an appropriate replacement or refund at no cost to you, including any required return shipping. Please contact us before sending these items back so we can arrange the appropriate return method, if a return is needed.

The 30-day preference-return deadline and unused-condition requirements above do not limit any rights or remedies you have under applicable law.

Refunds

After we receive and inspect an eligible return, we will notify you and refund the amount paid for the returned item, including applicable sales tax, to the original payment method. Your payment provider may require additional processing time.

For purchases paid through Klarna, approved refunds are processed through the original Klarna transaction. Klarna will adjust the remaining payment balance and refund any amount due to you, as applicable under your payment agreement.

Exchanges

For an eligible in-stock product, a different size, color, or style is handled by returning the original item and placing a new order. Replacement selections are subject to availability.

Made-to-order products are not eligible for preference or sizing exchanges. Problems involving damaged, defective, incorrect, or not-as-described items are handled as described above.